frequently asked questions
Q: Do I Need An Account To Order From 123 Supply?
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No, anyone can order from us. Accounts are free and available to verified schools and educational bodies only. |
Q: How Do I Register My School?
| You can register here. We’ll verify your details and activate your account within 1 business day. |
Q: How Much Is Delivery?
| Delivery is free for all orders over €250. Otherwise, a small fee applies at checkout. |
Q: How Long Does Delivery Take?
| Most orders are delivered within 3-5 working days via tracked courier. |
Q: Do You Deliver Directly To Schools?
| Yes, we deliver directly to school reception or the address you specify during checkout. |
Q: Will I Get A VAT Invoice?
| Yes, VAT invoices are automatically emailed once your order is confirmed. |
Q: What If Something Arrives Damaged Or Incorrect?
| Just contact us within 7 days and we’ll sort it. Photos of any damage help speed things up. |
Q: I Forgot My Login, What Now?
| Use the Forgot Password link on the login page or contact us and we’ll reset it. |
Q: Our School Moved, How Do I Update Our Address?
| You can update your delivery details on your account dashboard. You can also email us and we’ll update your account for future orders. |
Q: Can I Save A List Of Products To Reorder Later?
| Yes, our system supports favourites. We also have a reorder button you can find in the dashboard. |
